Customer Service
Welcome to the Customer Service page of Tantra Astro! Our mission is to provide you with the highest level of service and ensure that your experience with us is smooth, personalized, and fulfilling. Whether you have questions about our services, need assistance with a product, or require support for an order, we are here to help.
Since our establishment in 2012, Tantra Astro has been committed to offering spiritual guidance through astrology, palmistry, vastu, Laal Kitab, horoscope matching, and a variety of sacred and energized products. We take pride in delivering exceptional customer service and building long-lasting relationships with our clients.
1. How Can We Assist You?
We offer dedicated customer support for the following:
- Service Inquiries: Questions about our astrology, palmistry, vastu, Laal Kitab, horoscope matching, or other spiritual services.
- Product Assistance: Information about our energized Rudraksha, Gems, Crystals, Mala, Saligrams, Healing Items, Feng Shui products, and other sacred items.
- Order Support: Assistance with placing an order, checking the status of your order, or handling shipping and delivery issues.
- Refunds and Cancellations: Help with returning products or understanding our refund and cancellation policies.
- General Queries: Any other inquiries or concerns you may have about Tantra Astro’s offerings or policies.
2. Ways to Contact Us
We want to make it as easy as possible for you to reach us. You can contact us through any of the following channels:
For general inquiries, product questions, service support, or any assistance, you can reach us via email:
tantraastro@hotmail.com
Our team strives to respond to all emails within 24-48 hours, Monday to Friday.
Phone
If you prefer to speak to someone directly, you can call our customer service team at:
+91-8789543614
Our phone lines are open during business hours:
- Monday to Friday: 9:00 AM to 6:00 PM (IST)
- Saturday: 10:00 AM to 2:00 PM (IST)
- Sunday: Closed
Live Chat
For quick and real-time assistance, you can use our Live Chat feature available on our website. Our team will be happy to help you with any questions during business hours.
Contact Form
Alternatively, you can fill out the contact form on our website, and we will get back to you as soon as possible.
3. Common Support Areas
We have compiled answers to frequently asked questions (FAQs) to help you find answers quickly. Please visit our FAQ page for detailed information on common topics, such as:
- Booking services
- Payment methods
- Shipping and delivery
- Product returns and exchanges
- How to track your order
- Refund and cancellation policies
4. Refund and Cancellation Policy
If you need to cancel an order or request a refund, please refer to our Refund and Cancellation Policy page. We have clear guidelines for returns, exchanges, and refunds to ensure your satisfaction. If you need assistance, feel free to contact our support team for help with the process.
5. Customer Feedback
We always strive to improve our services and products. Your feedback is invaluable to us. If you’ve recently used our services or purchased products, we invite you to share your thoughts and experiences. Your feedback helps us enhance our offerings and better serve our customers.
To submit feedback, please visit our Feedback page or email us directly at tantraastro@hotmail.com.
6. Privacy and Security
At Tantra Astro, your privacy is a top priority. We adhere to strict privacy protocols and ensure that your personal and payment information is kept safe and secure. For more details, please read our Privacy Policy page, which outlines how we collect, use, and protect your data.
7. Business Hours
Our customer service team is available during the following hours:
- Monday to Friday: 9:00 AM to 6:00 PM (IST)
- Saturday: 10:00 AM to 2:00 PM (IST)
- Sunday: Closed
Please note that response times may vary depending on the volume of inquiries, but we will do our best to assist you promptly.
8. Contact Information
For further assistance or inquiries, please feel free to reach out to us at:
Phone: +91-8789543614
Address: Tantra Astro, Flate No 302, Light House Project, near Panchmukhi Mandir Road, Sector 2 Market, E Block, Sector 2, Masibari, Ranchi, Jharkhand 834004
Thank you for choosing Tantra Astro! We look forward to helping you on your spiritual journey and ensuring that your experience with our services and products is positive and enriching. Should you need any assistance, our customer service team is always ready to assist you.
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